Privacy Policy
Lucky Squares Australia · Last updated: May 2026
Lucky Squares Australia is committed to protecting the privacy of all individuals who interact with our Platform. This Privacy Policy explains how we collect, use, store, and disclose personal information.
1. Who We Are
Play With Heart Pty Ltd ACN 698 202 069 ABN 19 698 202 069 (trading as Lucky Squares Australia) (âweâ, âusâ, âourâ) operates the Lucky Squares Australia platform at luckysquares.com.au. We are based in South Australia, Australia.
2. What Information We Collect
- Full name and contact details
- Organisation name and type
- Email address and phone number
- Payment information (processed securely by our online payment provider; we do not store card details)
- Fundraiser content including campaign descriptions, images, and prize details
- Full name
- Email address
- Phone number
- Square selections and purchase history
- Browser type and device information
- IP address (anonymised for analytics purposes)
- Pages visited and time spent on the Platform
- Referral source
- General geographic location (country and city level, derived from IP address)
The Platform includes an AI-powered chat assistant called Mariposa. When you use the chat, we log the content of your conversation (both your messages and Mariposaâs responses) along with a randomly generated session identifier and, where applicable, the fundraiser page you were visiting at the time.
Chat logs are retained for 90 days and are then automatically deleted. They are used to improve the quality and accuracy of Mariposaâs responses and to identify common questions. Conversation logs are not shared with third parties and are not linked to any personal account unless you are also logged in as an Organiser during the same session.
3. How We Use Your Information
We use personal information to:
- Create and manage Organiser accounts
- Process Campaign Fee payments
- Operate fundraiser grids and manage square reservations
- Notify Participants of draw results
- Facilitate prize notification between Organisers and Participants
- Provide customer support
- Improve the Platform and user experience
- Comply with legal obligations
We do not use your personal information for advertising purposes or sell it to third parties.
4. Sharing Your Information
We share information with trusted third-party service providers who assist us in operating the Platform, including:
- Stripe: secure online payment processing. Card details are handled exclusively by Stripe and are never stored on Lucky Squares systems. Stripe operates under PCI-DSS compliance.
- Supabase: secure database and file storage (Australian data residency)
- Resend: transactional email communications (confirmation emails, draw notifications)
- Google Analytics 4: anonymous website usage analytics. Google Analytics collects information about how visitors use the Platform (pages visited, session duration, general location, device type). This data is aggregated and does not identify individual users. See Section 8 for more detail.
These providers are contractually required to handle your information securely and only for the purposes for which it is shared.
- Sell your personal information to third parties
- Share your information with advertisers
- Use your information for purposes unrelated to the operation of the Platform
5. Data Storage and Security
6. Data Retention
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for non-essential processing
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, contact us.
8. Cookies and Analytics
mariposa_sid) is used to maintain continuity within a Mariposa chat session. This cookie does not identify you personally and expires after one year.We use Google Analytics 4 to understand how visitors use the Platform. Google Analytics collects anonymous usage data, including pages visited, time spent on each page, general geographic location (country and city level), device type, and referral source.
Google Analytics sets cookies prefixed with _ga. IP addresses are anonymised before being stored. This data is aggregated and does not identify you personally.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browserâs cookie settings.
9. Marketing Communications and Opt-Out
We may send you transactional emails related to your use of the Platform, including purchase confirmations, draw notifications, and fundraiser updates. These communications are necessary for the operation of the service.
We may also send optional communications such as tips, updates, and seasonal promotions. Every non-transactional email we send includes an unsubscribe link. You can opt out at any time by clicking that link or by contacting us.
Once you opt out, your email address is recorded on our suppression list and we will not send you further marketing communications. Opting out does not affect your ability to participate in fundraisers.
10. Children's Privacy
Participation in Lucky Squares fundraisers is restricted to persons aged 18 years or over. The Platform is not directed at minors. We do not knowingly collect personal information from persons under 18. Participants are required to confirm their age at the point of purchase. If you believe a minor has provided personal information through the Platform, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on the Platform with a revised date. We encourage you to review this Policy periodically.
12. Contact
For any privacy-related queries or requests:
For complaints that are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner: